Support

OS AI Agent is built and supported by Outcold Solutions. This page covers how to reach us and what to include so we can help quickly.

Get help

Email support@outcoldsolutions.com, or follow How to submit a support request in the FAQ. Beta installations are supported the same way: if you hit a wall, reach out - finding those is what the beta is for.

What to include

A good report gets to a fix faster. Please include:

• The app version (Splunk Web lists it under Apps - Manage Apps) and your Splunk version, and whether it is Splunk Cloud.
• The provider kind and model (never the key), and the result of the Test button.
• The exact prompt or SPL, the full error message, and, for a chat problem, the conversation id from the Conversation inspector.
• The output of the health check and the relevant logs (see below).

Collect logs

Raise the log level to debug on the Setup page’s Settings tab while you reproduce the issue, then capture:

index=_internal sourcetype=os_ai_agent:worker OR sourcetype=os_ai_agent:admin

and, for the run in question, its events from the activity trail (sourcetype=os_ai_agent:audit). Troubleshooting walks through the common failures and where to look.

Support terms

OS AI Agent is in beta and is not yet on the Pricing page. The app is provided under the license agreement; pricing is published when the app leaves beta, and until then sales@outcoldsolutions.com answers the question.