Support - OS AI Agent | Outcold Solutions

Support

OS AI Agent is built and supported by Outcold Solutions. This page covers how to reach us and what to include so we can help quickly.

Get help

Email support@outcoldsolutions.com, or follow How to submit a support request in the FAQ. Evaluations are supported too - if you’re trying the app on an evaluation license and hit a wall, reach out.

What to include

A good report gets to a fix faster. Please include:

The app version (Splunk Web lists it under Apps - Manage Apps) and your Splunk version, and whether it is Splunk Cloud. On a self-managed search head, the output of the app’s binary version command adds the build date and the source revision it was built from, which ties a deployed binary to the exact source:
```
$SPLUNK_HOME/etc/apps/os_ai_agent/bin/platform/<os>_<arch>/os_ai_agent version
```
The provider kind and model (never the key), and the result of the Test button.
The exact prompt or SPL, the full error message with the request ID it names, and, for a chat problem, the conversation id from the Conversation inspector.
The output of the health check and the relevant logs (see below).

Collect logs

Raise the log level to debug on the Setup page’s Settings tab while you reproduce the issue, then capture:

index=_internal sourcetype=os_ai_agent:worker OR sourcetype=os_ai_agent:admin

and, for the run in question, its events from the activity trail (sourcetype=os_ai_agent:audit). For an error that names a request ID, index=_internal "<request ID>" finds every line the request left, its traceback in splunkd.log included. Troubleshooting walks through the common failures and where to look.

Support terms

Support is provided under your license or evaluation agreement. See the license agreement for the terms, and ask sales@outcoldsolutions.com about plans and pricing.